Effective Date: February 15, 2010
Your privacy is very important to us. We treat your personal information as if it were our own. We do not sell, rent or in any other way share your information with other parties; this does not include delivery details provided to the shipping service you select or to the bakery preparing your order. To protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If at any time you have questions or concerns regarding our policy or your privacy please feel free to write an email to firstname.lastname@example.org or call toll-free: 1-877-350-7785.
1. Information Collection
While visiting our website you may use certain services or make a purchase which will require us to collect information about you. This information could include, name, email address, mailing address, ZIP code, phone number, shopping preferences, pages visited, birth date, personal interests and a record of products purchased.
We may receive your information in a variety of ways including placing an order, making a purchase at our store on Montrose, making a return or exchange, requesting a catalogue, receiving a gift, creating an online account, subscribing to Lutz’s Email Offers & Newsletters or participate in promotion or survey.
We maintain this information in a secure database. This information helps us better serve your needs while shopping. Supplying this information is entirely voluntarily by you. However if you choose not to supply certain information, some sections of our site may not be available, such as the ability to place an order, receive a promotion, or complete a survey. We also use this information to contact you if questions arise about an order you have placed.
In order to serve your needs, we may contract with companies to help us process information requests. These could include services such as, mailing houses and email service providers. These companies are in place to provide a service and protect the privacy of your information.
2. Using Information We Collect
This personal information will be used internally for purposes such as placing and tracking an order, order confirmation, analysis of website use, promotional offers and catalogue distribution, customized shopping experiences, and providing other services you request. We may contact you by phone, email or postal mail concerning your order.
3. Updating your Information
We want to be in communication with you only if you would like us to be. If you would prefer not to receive catalogues or other print communications from Lutz’s please contact us and include your exact full name, mailing address, email address and phone number. If you would like to unsubscribe from our email offers please update your email communication preferences or follow the direct link at the bottom of your email from Lutzbakery.com. Because mailings are scheduled in advance, please allow two weeks for your email preferences to be updated and up to six to eight weeks for your communications preferences to be updated.
4. Information Sharing
We have contracted with other companies to provide specialized services, such as credit card processing, name or address verification, email and catalogue distribution or promotions. These companies are contracted to respect and protect your privacy. We strive to supply you with the best gourmet experience online and in our store. At times we may combine information you have given us online, in our store or through correspondence and work with other companies to enhance your shopping experience. We may combine this information with publicly available information to further personalize and enhance your shopping experience. It is unlikely, however there is a possibility that we may disclose your personal information upon a government request, court order, or when required by law. Information will not be supplied to these agencies for marketing purposes.
We use the industry’s most secure server software with Authorize.net to ensure the security and privacy of your personal and credit card information as it’s transmitted over the Internet. All online orders are sent encrypted at 128 bits prior to transmission. We do not store this information, only transmit it to Authorize.net to fulfill your order. We process credit card transactions through Authorize.net processing which also uses 128 bit encryption to protect your payment information.
Our SSL certificate is available on each page of our website for your review and reassurance.
If you prefer not to order online, we will happily accept your order by phone 877-350-7785.
Lutz Café and Pastry Shop
2458 W. Montrose Ave
Chicago, Ill 60618